MB-230 CERTIFICATION EXAM INFOR - RELIABLE MB-230 TEST TIPS

MB-230 Certification Exam Infor - Reliable MB-230 Test Tips

MB-230 Certification Exam Infor - Reliable MB-230 Test Tips

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Microsoft MB-230 Exam is intended for professionals who have experience in customer service operations and are proficient in using Microsoft Dynamics 365. Candidates should have a strong understanding of customer service processes and practices and be familiar with service level agreements (SLAs) and entitlements. They should also have experience with configuring and customizing Dynamics 365 for customer service.

Microsoft MB-230 certification exam is ideal for functional consultants, developers, and IT professionals who want to specialize in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates their skills and knowledge of implementing and managing Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification also demonstrates their expertise in integrating Dynamics 365 Customer Service solutions with other Microsoft applications.

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Microsoft MB-230 Certification Exam is a valuable credential for functional consultants who want to validate their skills and knowledge in implementing and configuring customer service solutions in the Dynamics 365 environment. MB-230 exam covers a range of topics, from customer service processes to voice of the customer, and is designed to assess a candidate's expertise in customer service solutions. Earning this certification can help you stand out in the job market, increase your earning potential, and demonstrate your commitment to staying up-to-date with the latest trends and best practices in customer service.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q224-Q229):

NEW QUESTION # 224
A client wants to use the knowledge base in Dynamics 365 Customer Service.
You need to identify the state of a knowledge base article when an event occurs.
What are the states of the articles? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article


NEW QUESTION # 225
You have a Microsoft Dynamics 365 environment that has no customization.
You are working in the interactive service hub with a single-stream dashboard for cases.
Which option can you use to filter cases?

  • A. Product
  • B. T.tle
  • C. Category
  • D. Business process stage

Answer: D


NEW QUESTION # 226
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer- service/automatically-create-case-from-email


NEW QUESTION # 227
You are a Dynamics 365 Customer Service administrator.
You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.
You need to implement the proper functionality to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
A picture containing timeline Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-for-queues


NEW QUESTION # 228
You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions.
You need to create a personal chart that meets the following requirements:
Show the number of open cases assigned to you for each customer.
Ensure that specific team members can view the chart and view any changes as you update the chart.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/stream-analytics-query/count-azure-stream-analytics


NEW QUESTION # 229
......

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